Branded Interactions Marco Spies

The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations Lucy Kimbell

Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation Tim Brown

Journey to the Interface Sophia Parker, Joe Heapy

Designing Services with Innovative Methods: Perspectives on Service Design

Nudge: Improving decisions about health, wealth and happiness Richard Thaler, Cass Sunstein

The Ten Faces of Innovation: IDEO's Strategies for Defeating the Devil's Advocate and Driving Creativity Throughout Your Organization Thomas Kelley, Jonathan Littman

Design Thinking: Integrating Innovation, Customer Experience, and Brand Value

Servicedesign Søren Bechmann

New Service Development and Innovation in the New Economy Bo Edvardsson, Anders Gustafsson, Michael D. Johnson, Bodil Sanden

Sketching User Experiences: Getting the Design Right and the Right Design Bill Buxton

This is Service Design Thinking: Basics - Tools - Cases